Brief Overview of Standard Facility Audi

We conduct audits after six months on every site to fill in the gaps, if any. The audits are conducted for the gamut of services that we provide at a particular site to identify various gaps and to provide action plan to overcome these gaps. For example our scope of services at a standard commercial site is as follows:

• Electrical/Mechanical
• Housekeeping
• Security Services
• Liaison with Govt. services
• Helpdesk
  

The standard organization structure is as follows:

Property Manager

Asst Facility Manager (Elec/Mech)	Asst Facility Manager (Soft Services)
Electricians HVAC Operators UPS Controller Plumbers Carpenter	Security Manager Security Supervisor Security Guards Housekeeping Supervisors Houseboys Gardeners Liftman

Our Property Manager reports to the Manager Operations and we function through various key performance indicators and SLA’s to maintain our quality of service.
Two Asst Facility Managers, one each for Electrical/Mechanical and soft services to assist the Property Manager respectively. All the services are outsourced to carefully selected vendors as per our vendor criteria. A schematic flow of our audit is given below:

Standard Facility Audit

Documentation	Equipment Condition	Scrutinize Manpower	Complaints
Check Log Books Check Acceptable Limits Check MMR Check Official Letters Check Checklists Inventory Control	Check whether preventive Maintenance sheet maintained or not. Check for AMC’s Plan next yearly planner Check for new equipments installed. Check for new equipments required.	Optimize Manpower Interview each individual on our roll Briefing of the Individuals to be done by auditors Rotation of manpower every six months	Manpower Reason / Nature of complaints Increment of any individual if any, based on performance

Audit Report

Audit report

Modify SLA’S and Design Processes as per the requirement

Prepare MIS

Fortnightly Night Visits, Periodical visits by the Auditors

STANDARD SLA’S & KPI’S
The facility management division of Plus Properties extended its processes and systems, which subsequently over the years have been modified to suit U.A.I. conditions. In the subsequent paragraphs we are listing the standard SLA’S which later are customized to the client’s need as per site conditions.